The significant computational demands of pretrained language models (PLMs), which often require dedicated hardware, present a substantial challenge in serving them efficiently, especially in multi-tenant environments. To address this, we introduce HMI, a Hierarchical knowledge management-based Multi-tenant Inference system, designed to manage tenants with distinct PLMs resource-efficiently. Our approach is three-fold: Firstly, we categorize PLM knowledge into general, domain-specific, and task-specific. Leveraging insights on knowledge acquisition across different model layers, we construct hierarchical PLMs (hPLMs) by extracting and storing knowledge at different levels, significantly reducing GPU memory usage per tenant. Secondly, we establish hierarchical knowledge management for hPLMs generated by various tenants in HMI. We manage domain-specific knowledge with acceptable storage increases by constructing and updating domain-specific knowledge trees based on frequency. We manage task-specific knowledge within limited GPU memory through parameter swapping. Finally, we propose system optimizations to enhance resource utilization and inference throughput. These include fine-grained pipelining via hierarchical knowledge prefetching to overlap CPU and I/O operations with GPU computations, and optimizing parallel implementations with batched matrix multiplications. Our experimental results demonstrate that the proposed HMI can efficiently serve up to 10,000 hPLMs (hBERTs and hGPTs) on a single GPU, with only a negligible compromise in accuracy.

Opinion summarization plays a key role in deriving meaningful insights from large-scale online reviews. To make this process more explainable and grounded, we propose a modular approach guided by review aspects which separates the tasks of aspect identification, opinion consolidation, and meta-review synthesis, enabling greater transparency and ease of inspection. We conduct extensive experiments across datasets representing scientific research, business, and product domains. Results show that our method generates more grounded summaries compared to strong baseline models, as verified through automated and human evaluations. Additionally, our modular approach, which incorporates reasoning based on review aspects, produces more informative intermediate outputs than knowledge-agnostic decomposed prompting. These intermediate outputs can also effectively support humans in summarizing opinions from large volumes of reviews.

We present a novel retrofitting method to induce emotion aspects into pre-trained language models (PLMs) such as BERT and RoBERTa. Our method updates pre-trained network weights using contrastive learning so that the text fragments exhibiting similar emotions are encoded nearby in the representation space, and the fragments with different emotion content are pushed apart. While doing so, it also ensures that the linguistic knowledge already present in PLMs is not inadvertently perturbed. The language models retrofitted by our method, i.e., BERTEmo and RoBERTaEmo, produce emotion-aware text representations, as evaluated through different clustering and retrieval metrics. For the downstream tasks on sentiment analysis and sarcasm detection, they perform better than their pre-trained counterparts (about 1% improvement in F1-score) and other existing approaches. Additionally, a more significant boost in performance is observed for the retrofitted models over pre-trained ones in few-shot learning setting.

Figurative language is commonplace in natural language, and while making communication memorable and creative, can be difficult to understand. In this work, we investigate the robustness of Question Answering (QA) models on figurative text. Yes/no questions, in particular, are a useful probe of figurative language understanding capabilities of large language models. We propose FigurativeQA, a set of 1000 yes/no questions with figurative and non-figurative contexts, extracted from the domains of restaurant and product reviews. We show that state-of-the-art BERT-based QA models exhibit an average performance drop of up to 15\% points when answering questions from figurative contexts, as compared to non-figurative ones. While models like GPT-3 and ChatGPT are better at handling figurative texts, we show that further performance gains can be achieved by automatically simplifying the figurative contexts into their non-figurative (literal) counterparts. We find that the best overall model is ChatGPT with chain-of-thought prompting to generate non-figurative contexts. Our work provides a promising direction for building more robust QA models with figurative language understanding capabilities.

Since the introduction of the SemEval 2020 Task 11 (Martino et al., 2020a), several approaches have been proposed in the literature for classifying propaganda based on the rhetorical techniques used to influence readers. These methods, however, classify one span at a time, ignoring dependencies from the labels of other spans within the same context. In this paper, we approach propaganda technique classification as a Multi-Instance Multi-Label (MIML) learning problem (Zhou et al., 2012) and propose a simple RoBERTa-based model (Zhuang et al., 2021) for classifying all spans in an article simultaneously. Further, we note that, due to the annotation process where annotators classified the spans by following a decision tree, there is an inherent hierarchical relationship among the different techniques, which existing approaches ignore. We incorporate these hierarchical label dependencies by adding an auxiliary classifier for each node in the decision tree to the training objective and ensembling the predictions from the original and auxiliary classifiers at test time. Overall, our model leads to an absolute improvement of 2.47% micro-F1 over the model from the shared task winning team in a cross-validation setup and is the best performing non-ensemble model on the shared task leaderboard.

While a substantial body of prior work has explored adversarial example generation for natural language understanding tasks, these examples are often unrealistic and diverge from the real-world data distributions. In this work, we introduce a two-stage adversarial example generation framework (NaturalAdversaries), for designing adversaries that are effective at fooling a given classifier and demonstrate natural-looking failure cases that could plausibly occur during in-the-wild deployment of the models. At the first stage a token attribution method is used to summarize a given classifier's behaviour as a function of the key tokens in the input. In the second stage a generative model is conditioned on the key tokens from the first stage. NaturalAdversaries is adaptable to both black-box and white-box adversarial attacks based on the level of access to the model parameters. Our results indicate these adversaries generalize across domains, and offer insights for future research on improving robustness of neural text classification models.

Form understanding depends on both textual contents and organizational structure. Although modern OCR performs well, it is still challenging to realize general form understanding because forms are commonly used and of various formats. The table detection and handcrafted features in previous works cannot apply to all forms because of their requirements on formats. Therefore, we concentrate on the most elementary components, the key-value pairs, and adopt multimodal methods to extract features. We consider the form structure as a tree-like or graph-like hierarchy of text fragments. The parent-child relation corresponds to the key-value pairs in forms. We utilize the state-of-the-art models and design targeted extraction modules to extract multimodal features from semantic contents, layout information, and visual images. A hybrid fusion method of concatenation and feature shifting is designed to fuse the heterogeneous features and provide an informative joint representation. We adopt an asymmetric algorithm and negative sampling in our model as well. We validate our method on two benchmarks, MedForm and FUNSD, and extensive experiments demonstrate the effectiveness of our method.

Nature language inference (NLI) task is a predictive task of determining the inference relationship of a pair of natural language sentences. With the increasing popularity of NLI, many state-of-the-art predictive models have been proposed with impressive performances. However, several works have noticed the statistical irregularities in the collected NLI data set that may result in an over-estimated performance of these models and proposed remedies. In this paper, we further investigate the statistical irregularities, what we refer as confounding factors, of the NLI data sets. With the belief that some NLI labels should preserve under swapping operations, we propose a simple yet effective way (swapping the two text fragments) of evaluating the NLI predictive models that naturally mitigate the observed problems. Further, we continue to train the predictive models with our swapping manner and propose to use the deviation of the model's evaluation performances under different percentages of training text fragments to be swapped to describe the robustness of a predictive model. Our evaluation metrics leads to some interesting understandings of recent published NLI methods. Finally, we also apply the swapping operation on NLI models to see the effectiveness of this straightforward method in mitigating the confounding factor problems in training generic sentence embeddings for other NLP transfer tasks.

Linguistic and semantic annotations are important features for text-based applications. However, achieving and maintaining a good quality of a set of annotations is known to be a complex task. Many ad hoc approaches have been developed to produce various types of annotations, while comparing those annotations to improve their quality is still rare. In this paper, we propose a framework in which both linguistic and domain information can cooperate to reason with annotations. The underlying knowledge representation issues are carefully analyzed and solved by studying a higher order logic, which accounts for the cooperation of different sorts of knowledge. Our prototype implements this logic based on a reduction to classical description logics by preserving the semantics, allowing us to benefit from cutting-edge Semantic Web reasoners. An application scenario shows interesting merits of this framework on reasoning with annotations of texts.